Proven Processes for
Predictable Outcomes
Whatever Your Business Needs, We Can Help You Solve Them
Whatever unique challenges you face, we’ll provide customized solutions and tailored strategies based by our proven methodology to help you skyrocket your success.
Contact Center Solutions
Fortuna BMC has a robust past performance and capabilities with Contact Center Solutions. We are backed by practicing professionals with years of experience in the telecommunications industry, possessing management skills in determining requirements, user experience, analyzing business needs, and optimizing the use of available technologies. We provide versatile contact center support and management teams for any industry.
During the height of the COVID pandemic, Fortuna BMC took on the remarkable task of constructing a 300+ person remote call center within two months, assembling a dedicated team to provide a powerful crisis response for a California agency, exemplifying the strength of human resilience in the face of adversity.
Fortuna BMC efficiently managed a $15MM disaster recovery site remotely, encompassing tasks such as server storage, network security upgrades, and the implementation of Blade Logic environment, demonstrating our expertise in handling critical operations and ensuring seamless functionality despite the challenging circumstances.
Fortuna BMC successfully developed and implemented call centers for the NY Emergency Rental Assistance Program and the NY Department of Health, resulting in an impressive revenue generation of $12.2M.
Staff Augmentation and On-Demand Team Building
Staff Augmentation and On-Demand Team Building are big aspects of Fortuna BMC’s capabilities. We are backed by practicing professionals with years of experience in the telecommunications industry, possessing management skills in determining requirements, user experience, analyzing business needs, and optimizing use of available technologies. We have a fully integrated talent management system that allows us to recruit nationally and deliver locally for any industry.
Fortuna BMC delivered two embedded network engineering resources who provided invaluable support for VPN, switch upgrades, and overall system maintenance, showcasing our expertise in seamlessly integrating skilled professionals into your organization’s operations.
Fortuna BMC extended unwavering support to the California Department of General Services by providing on-demand staffing in the form of IT consulting, project management, infrastructure, and security resources, ensuring seamless operations and robust support for their critical initiatives.
Fortuna BMC efficiently delivered on-demand staffing solutions to a commercial company, offering a diverse range of expertise including INFOR implementation, business analysts, financial analysts, administrative support, project management, and business process improvement services, empowering them to achieve their goals with a dynamic and skilled workforce.
Information Security Solutions
Fortuna BMC stands as an esteemed leader in the field of Cyber Security, equipped with unparalleled knowledge, experience, and resources to adeptly identify, analyze, and mitigate risk and compliance threats for clients across both public and private sectors. Our exceptional management and consulting staff possess diverse skill sets honed through multifaceted consulting engagements and industry-recognized certifications. With unwavering commitment, Fortuna BMC sets a high standard in delivering comprehensive Cyber Security solutions, safeguarding the integrity and resilience of organizations in the face of evolving threats.
Fortuna BMC spearheaded the development and implementation of a robust strategic plan, processes, and methodology for an international insurance company’s new Information Security Governance, Risk, and Compliance program. This comprehensive initiative encompassed designing a standards-based risk and control framework, establishing governance structures, formulating policies, defining methods and standards, conducting security awareness and training, streamlining processes, and facilitating comprehensive reporting, ensuring a holistic approach to information security management in alignment with industry best practices.
Fortuna BMC contracted its services to efficiently administer the Privacy Office for a prominent State of California medical insurance program. Our comprehensive support encompassed ensuring strict compliance with Privacy Office provisions, including overseeing the establishment, implementation, and adherence to policies on patient privacy, confidentiality, and release of patient information. Additionally, we conducted thorough privacy risk assessments and internal privacy audits, providing detailed reports. Our team also took charge of developing and delivering privacy training and awareness initiatives, ensuring a culture of privacy consciousness within the program.
Fortuna BMC successfully developed and executed a robust Disaster Recovery and Business Continuity strategy and program for a collaborative multi-agency consortium of Public Safety agencies. Our expertise extended to seamless integration with state and local infrastructure, as well as the incorporation of Integrated Justice Information Systems. Through meticulous planning and implementation, we ensured the consortium’s ability to effectively respond to and recover from disruptive incidents while maintaining critical operations and safeguarding vital information.
Remote Support Services
Fortuna BMC excels in delivering exceptional Remote Support Services, leveraging our extensive experience and profound subject matter expertise. Our team comprises seasoned professionals with extensive backgrounds in the telecommunications industry, equipped with exceptional management skills to identify requirements, enhance user experience, analyze business needs, and optimize the utilization of available technologies. We offer versatile contact center support and management teams tailored to any industry's requirements. With a rapid-response capacity, our 500+ person call center team stands ready to provide outstanding assistance and support.
During the height of the COVID pandemic, Fortuna BMC took on the remarkable task of constructing a 300+ person remote call center within two months, assembling a dedicated team to provide a powerful crisis response for a California agency, exemplifying the strength of human resilience in the face of adversity.
Fortuna BMC efficiently managed a $15MM disaster recovery site remotely, encompassing tasks such as server storage, network security upgrades, and the implementation of Blade Logic environment, demonstrating our expertise in handling critical operations and ensuring seamless functionality despite the challenging circumstances.
Fortuna BMC successfully developed and implemented call centers for the NY Emergency Rental Assistance Program and the NY Department of Health, resulting in an impressive revenue generation of $12.2M.
Enterprise Resource Planning Solutions
At Fortuna BMC, we offer comprehensive tools and solutions to empower businesses in effectively managing and seamlessly integrating critical aspects of their operations. Our expertise lies in developing cutting-edge ERP software systems that encompass planning, purchasing, inventory, sales, marketing, finance, and human resources, consolidating all the essential processes required to efficiently run companies into a unified system. With our tailored ERP solutions, businesses can experience streamlined operations, enhanced productivity, and holistic management of their enterprise functions.
Fortuna BMC played a pivotal role in the successful migration of a $1 billion SAP ERP system for Aerojet Rocketdyne, providing comprehensive implementation and post-production support for Oracle financials, HCM, and contracts modules. With meticulous attention to detail and expertise in handling complex enterprise systems, we ensured a seamless transition, enabling Aerojet Rocketdyne to optimize their operations and leverage the full potential of their Oracle modules for enhanced financial management, human capital management, and contract administration.
Fortuna BMC spearheaded the seamless migration of a massive $5 billion SAP ERP system, encompassing manufacturing, HCM, and financial modules, for CareFusion. In addition to overseeing the transition to outsourced managed services, our expert team skillfully governed the acceptance process to ensure compliance with SOX, FDA, and HIPAA regulations. With meticulous attention to detail and a deep understanding of regulatory requirements, we facilitated a smooth and compliant migration, empowering CareFusion to streamline their operations and optimize their SAP ERP system for enhanced manufacturing, human capital management, and financial processes.
Fortuna BMC successfully facilitated the seamless transition of a substantial $20 million SAP implementation project for NuVasive. Leveraging our expertise in project management and system integration, we ensured a smooth and efficient migration, enabling NuVasive to harness the full potential of their SAP system. With meticulous planning and execution, we guided the organization through this transformative journey, delivering optimal results and empowering NuVasive to enhance their business processes and achieve their operational objectives.
Advanced Business Analysis & IT Consulting Services
Fortuna BMC is at the forefront of delivering advanced Business Analysis and IT Consulting services, backed by a track record of robust past performance and exceptional capabilities. Our team of seasoned professionals, with extensive experience in the Information Technology industry, possesses adept management skills in determining requirements, enhancing user experience, analyzing business needs, and optimizing the utilization of available technologies. By fostering transparency and optimizing the workforce, we empower corporations to achieve sustainable and economic growth. With our comprehensive solutions, organizations can unlock their full potential, drive efficiency, and thrive in an ever-evolving digital landscape.
Fortuna BMC undertook a comprehensive initiative to support a California County in their transition to PeopleSoft time and reporting systems. Our process involved a thorough review of the current state, followed by a meticulous gap analysis to identify areas of improvement. Drawing upon our expertise, we established a strategic roadmap that outlined the necessary steps for a successful migration. Additionally, we developed a comprehensive change management plan to ensure the smooth deployment of this transformative change across the entire county. Through our strategic guidance and change management expertise, we enabled the county to embrace the capabilities of PeopleSoft, driving enhanced efficiency and accuracy in time and reporting processes.
Project Management & Implementation Solutions
Fortuna BMC offers comprehensive Project Management & Implementation solutions, allowing you to integrate a team of experts to oversee your projects, ensuring timely and budget-compliant completion while freeing up your valuable resources. Our team of seasoned professionals, with extensive experience in the telecommunications industry, possesses exceptional management skills in determining requirements, enhancing user experience, analyzing business needs, and optimizing the utilization of available technologies. With our expertise in project management, we bring a strategic approach to your initiatives, ensuring seamless execution, effective resource allocation, and successful project outcomes.
Fortuna BMC successfully managed, drafted, and developed a new ISO compliant process for a large organization, culminating in ISO certification. With meticulous attention to detail and expertise in process development, we ensured a seamless transition to ISO compliance, enabling the organization to meet internationally recognized standards. Through effective project management and our commitment to excellence, we delivered a robust ISO compliant process that aligns with industry best practices and facilitates continuous improvement.
Fortuna BMC played a pivotal role in the successful development and management of the Cutover Strategy Plan and task list for a prominent State of California health organization. Leveraging our expertise in project management and meticulous attention to detail, we meticulously crafted a comprehensive Cutover Strategy Plan tailored to the organization’s unique requirements. By overseeing and managing critical transition activities, we ensured a seamless and efficient cutover process, minimizing disruptions and maximizing operational continuity. With our strategic approach and dedicated support, the health organization experienced a smooth and successful transition, enabling them to deliver uninterrupted services to their stakeholders.
Fortuna BMC took charge in designing a strategic roadmap for a department within a California state agency, guiding them in the migration of their financial procedures to the FISCAL system. Leveraging our expertise in process optimization and system integration, we meticulously crafted a roadmap that outlined the necessary steps for a seamless migration, ensuring minimal disruption to operations. By providing a clear direction and strategic guidance, we empowered the department to navigate the complexities of the migration process and successfully transition their financial procedures to the FISCAL system, unlocking the system’s benefits and enhancing their overall financial management capabilities.
Custom Software Development Services
Fortuna BMC stands as a trusted provider of Custom Software Design services, showcasing a track record of robust past performance and an extensive range of subject matter capabilities. Our team of seasoned professionals, with years of experience in the telecommunications industry, possesses exceptional management skills in requirement determination, enhancing user experience, analyzing business needs, and optimizing the utilization of available technologies. With our versatile contact center support and management teams, we cater to diverse industries, offering tailored solutions that address unique business requirements. Trust Fortuna BMC to deliver custom software designs that elevate your operations and drive sustainable success in any industry.
Fortuna BMC spearheaded the development and validation of functional and performance models for testing a robust IT system within a prominent State of California health organization. Leveraging our expertise in modeling and validation, we meticulously crafted comprehensive models that accurately captured the system’s functionalities and performance capabilities. Through rigorous testing and validation, we ensured the system’s reliability, scalability, and efficiency, empowering the organization to deliver high-quality healthcare services while maintaining optimal system performance.
Fortuna BMC delivered exceptional software developers as a subcontractor for the State Offender Management System, catering to the specific needs of the California Department of Corrections. With our expertise and skilled professionals, we provided invaluable support in developing and enhancing the system, ensuring seamless operations and effective management of offender-related data. Our dedicated team of software developers played a crucial role in optimizing the system’s functionality and contributing to the overall success of the State Offender Management System implementation.
Let’s Maximize Your Growth and Success - Together
As your partner in high-performance operations, we help you pick up the slack and supercharge
your enterprise with temporary to permanent staffing and innovative problem-solving.
Our 3-Step Approach To Mastering Enterprise Scaling.
The "Process. People. Technology." Method
Optimize Your Process
With a thorough discovery process and customized plan, we’ll help you identify pain points and gaps in strategic planning, leading to more effective and efficient processes.
Empower Your People
By assembling small teams of specialized talent, often including veterans and military personnel, we provide personalized, effective staffing solutions and enhances clients' DEI initiatives.
Leverage Your Technology
After optimizing team and talent, we’ll utilize technology to further speed up processes and support scaling, resulting in increased productivity, profitability, and peace of mind.
Certifications
Industry Partners
Maximizing solutions through collaboration and partnerships.
