Contact Center Solutions
Transform Your Customer Service Experience
with the industry leaders in Contact Center Solutions!
At Fortuna BMC, we understand the critical role customer service plays in your business success.
That's why we offer robust Contact Center Solutions backed by our team of experienced professionals.
With our expertise in requirement determination, user experience enhancement, business analysis, and technology optimization, we can help you build a world-class call center that exceeds customer expectations.
We are the industry leaders in Contact Center Solutions.
The Benefits of Partnering with Fortuna BMC
Enhanced Customer Satisfaction
Our Contact Center Solutions are designed to improve the customer experience, reducing wait times, minimizing call abandonment rates, and delivering consistent service quality. By providing efficient and effective customer support, you can build stronger relationships and boost customer loyalty.
Increased Operational Efficiency
Our tailored solutions streamline call center operations, optimizing call routing, improving agent productivity, and reducing operational costs. With our advanced workforce management tools and performance monitoring capabilities, you can maximize the efficiency of your resources and deliver exceptional service.
Scalable and Flexible
Our Contact Center Solutions grow with your business. Whether you need to expand your agent capacity, add new channels, or adapt to changing customer demands, our solutions can easily scale to meet your requirements. Stay agile and responsive in a dynamic marketplace.
Seamless Integration
We understand the importance of integrating with your existing IT infrastructure. Our solutions seamlessly integrate with your systems, ensuring a smooth transition and minimal disruption to your operations. Benefit from a unified platform that consolidates data, streamlines workflows, and enhances collaboration.
Fortuna BMC Stories of Success
Built 300+ remote call center in 2 months
During the height of the COVID pandemic, Fortuna BMC took on the remarkable task of constructing a 300+ person remote call center within two months, assembling a dedicated team to provide a powerful crisis response for a California agency, exemplifying the strength of human resilience in the face of adversity.
Managed $15M disaster recovery site remotely
Fortuna BMC efficiently managed a $15M disaster recovery site remotely, encompassing tasks such as server storage, network security upgrades, and the implementation of Blade Logic environment, demonstrating our expertise in handling critical operations and ensuring seamless functionality despite the challenging circumstances.
Generated $12.2M in revenue
Fortuna BMC successfully developed and implemented call centers for the NY Emergency Rental Assistance Program and the NY Department of Health, resulting in an impressive revenue generation of $12.2M.
Contact Center Insights
Each week, Fortuna BMC releases thought leadership content focused on Contact Center Solutions. Access Contact Center Insights below!
Certifications
