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remote vs traditional call center

Call Centers: Remote vs. Traditional

Traditionally, call centers operate in a brick-and-mortar setting. This means they hold all operations in a minimum of one physical space. However, the evolution of the industry has made several home-based call center jobs available. With an even more advanced technology and the ongoing pandemic, several more have adapted to this kind of set-up as …

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North Carolina

Fortuna Receives North Carolina’s HUBZone Certification

North Carolina Department of Administration’s Office certified Fortuna Business Management Consulting (BMC) as a qualified Historically Underutilized Businesses (HUBZone) Information Technology (IT) firm under the Statewide Uniform Certification Program (SWUC). Therefore, this allows us to do business in North Carolina with other firms and government entities. So what does this mean? About the Statewide Uniform …

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